We strive to provide high-quality products to our customers. In case you receive any wrong or defective product, we offer a hassle-free refund policy. Kindly note, you need to show a parcel opening video if the product is found defective. 

 

Refunds:

You may request a refund for most new, unopened items within ten days of delivery. To initiate a refund, please contact our customer service team with your order number and the reason for the return. Once your request is approved, we guide you on the return process and provide pickup.

Once we receive the item, we will inspect it and process your refund. Refunds will be issued to the original payment method used for the order.

Refunds may take 5-10 business days to appear on your account, depending on your bank or credit card issuer. 

 

Non-refundable items:

Some items are not eligible for refunds, including:

• Personalized or customized items

• Items that have been used, washed, or damaged by the customer

• Items that have been removed from their original packaging or tags

Please get in touch with our customer service team, via our contact us page.

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Please note: No replacement provided if the customer orders a wrong size, wrong fabric or unwanted color. 

 

Shipping costs:

Shipping costs are non-refundable unless the return results from our error (e.g., you received an incorrect or defective item). If we made an error with your order, please get in touch with our customer service team, and we will provide you with a pre-paid return label.